We want you to experience ultimate visual comfort. If your glasses don’t provide the clarity or protection you expected, we offer a transparent and efficient return process.
- Eligibility for Returns: You may return unused, defect-free glasses in their original, factory-sealed packaging within 7 days of delivery. The eyewear must be free from any scratches, smudges, or signs of wear.
- Return Procedure: To initiate a return, contact our support team with your order number. Once we inspect the condition of the eyewear, we will provide specific instructions for the return.
- Refund Methodology: After our team verifies the returned item, we will process your refund back to your original payment method via our API-based digital service platform. Please allow 5–7 business days for the funds to reflect in your account.
- Damaged or Incorrect Items: If you receive a product that is damaged during transit or does not match your order, notify us within 48 hours. We will arrange for a replacement or a full refund at no additional cost.
- Non-Returnable Items: Items that show signs of usage, improper handling, or are returned outside the 7-day window are not eligible for a refund.